Patients & visitors
Insurance, SHA and payment
We are accredited by the Social Health Authority (SHA) and accept major private medical insurers and corporate schemes. Please confirm your cover at the reception before treatment.
Social Health Authority (SHA)
We are SHA accredited. Outpatient, maternity, inpatient, surgery and dialysis benefits apply for registered members with current contributions. Bring your national ID.
Private and corporate insurance
We accept major private medical insurers and corporate or institutional schemes. Because panels change, confirm your specific cover with the billing office before treatment.
Cash, M-Pesa and card
Pay at the cashier's office by cash, M-Pesa or card. Ask for an itemised statement. Deposits for admission are explained clearly at the admissions desk.
Using your cover
Before you are treated
- 1
Present your ID and SHA number, or your insurance card, at registration.
- 2
Our billing team verifies your cover and any pre-authorisation needed for procedures or admission.
- 3
You are told what is covered and any balance you may need to pay yourself.
- 4
For elective surgery and admissions, we obtain approval from your insurer in advance where required.
Accepted payment options
- Social Health Authority (SHA / SHIF)
- Private medical insurance (major insurers)
- Corporate and institutional schemes
- Cash, M-Pesa and card payments
Questions about a bill or cover? Call +254 724 936 177 and ask for the billing office, or email info@maryhelphospital.org.
Questions
Payment and insurance FAQs
Need care today?
Book an appointment, ask a question or simply come in. Our outpatient and emergency departments are open every hour of every day.